1. We do NOT offer refunds only exchanges within 3 business days. I work with high quality suppliers who have been in business for over 40 years and we also always double check quality. If the hair is not to your liking we will exchange, thank you!
2. All shipping is 3-5 business days, we also have pick up options in phoenix
arizona. We cannot control shipping once it is shipped it is out of our control! If it takes longer due to holiday or peak seasons we are not responsible for that. So please order in a timely matter, If we are out of stock please allow up to 3 business days for processing on top of shipping. Processing for tape ins is 5-7 business days, thank you!